MyPortal (aka Experience) is a system that is part of the Ellucian (Banner) ecosystem the Chabot-Las Positas Community College District (CLPCCD) will transition to not only eventually replace Class-Web, but to create a central space that will ease finding information.

MyPortal is a summary and detailed platform that consists of announcements and cards. The landing page will aggregate and organize information from campus applications and is customized to the user with enrollment-based content. The information is located in cards - and these new cards will continue to be developed.  

To access MyPortal, each user (student, faculty, and staff) will be required to activate their account. Activating your MyPortal Account requires a new secure authentication process called Single Sign On (SSO). Users will now reset their own passwords in MyPortal instead of contacting the helpdesk to change their PIN. 

Due to the complexities of Class-Web, MyPortal will be a phased release process.  Its functionality is rapid implementation, and we will continue to configure new cards. MyPortal Project phase 1 goal was to configure the SSO secure authentication process, that is easy to use and is more secure.  

 

MyPortal Project Phases:

• Phase 1:  SSO, account activations, simple card development for all students, faculty, and staff.
  Status:  Complete - March of 2023.

• Phase 2:  Data Lake, continued activation, card development.
  Status:  In Progress, completion date:  June 2024.

Single Sign On (SSO) is a more secure authentication process that enables users to log in once and access applications they have been given permission to view/use.

Students, faculty, and staff will receive an email from OKTA with a link to activate their MyPortal.  Newly admitted students will receive the email from OKTA when their W number is assigned to activate their MyPortal Account.

The email from OKTA is not spam and will provide the “Activate Your Account” link and information as follows: 

Steps to activate your MyPortal Account: 

• Step 1: In the email from OKTA, click on the “Activate Your Account”
• Step 2:  Enter your W Number  (Example:  W12345678)
• Step 3: Utilize the temporary password provided to create your new password.  
• Step 4:  You will be taken to the new MyPortal landing page.  

Newly admitted students: will receive an email to activate their MyPortal access after you receive your W Number email. Students will receive the MyPortal activation email to their Zonemail email address.

New employees: will receive the activation email as you are activated in the system at the time of your hire. 

The landing page will aggregate and organize information from campus applications and is customized to the user with enrollment-based content. The information is located in cards - and these new cards will continue to be developed.

It is mobile ready for any device and is simple to use with announcements and cards.  

Click image to enlarge:

 

 

 

Users may click on the ‘Forgot my Password’ link and reset your password.

NOTE: Be sure the CAPS lock is off when entering your password. We have found that users leave the CAPS lock on when entering their W number. Follow the directions to reset your password.

Each user will have 5 attempts to log into their MyPortal account. After 5 failed attempts, your account will be locked. 

You will receive an email notifying you that your account is locked. You will need to wait 5 minutes before you sign in again. 

 

In the event you require further assistance*

Students, please contact the Student HelpZone via email helpzone@clpccd.org or by phone (925) 424-1710.

Faculty & Staff, please submit a ticket through the Help Desk / Service-Now at https://clpccd.service-now.com/ , or via email clpccd@service-now.com, or by phone (925) 424-1715.

*Standard service hours are Monday-Friday 8:00 am - 5:00 pm

We appreciate any feedback on MyPortal.  Please complete the form and we will follow up with you directly. 

MyPortal Feedback Form